Shipping policy
Shipping Policy
Last updated: September 7, 2025
Thank you for choosing CabPro Cabinet Supply. We’re committed to delivering quality cabinetry and accessories safely and efficiently across the United States. Please review this policy for details about how we process, ship, and handle your order.
Where We Ship
We currently ship to the contiguous United States (lower 48).
We cannot ship to PO Boxes, APO/FPO, or U.S. territories at this time.
Deliveries to limited-access locations (such as schools, churches, military bases, islands, or gated communities) may require additional carrier fees.
Order Processing & Lead Times
Lead times begin once payment is captured and your order is confirmed.
-
Sample Doors & Small Accessories: 1–3 business days to ship
-
RTA Cabinets (flat-pack): 5–10 business days to ship
-
Assembled Cabinets: 2–4 weeks to ship
Once shipped, most U.S. deliveries arrive in 2–7 business days, depending on distance and carrier capacity.
Lead times are estimates and may vary with seasonality, carrier delays, or manufacturer production. If any item is backordered, we’ll contact you with options to wait, partially ship, or modify your order.
Shipping Methods
Parcel (UPS/FedEx/USPS)
Used for sample doors and smaller items. Tracking information is emailed once your label is created.
LTL Freight (Most Cabinet Orders)
-
Service: Curbside delivery with liftgate service to residential or commercial addresses.
-
Scheduling: The carrier will contact you to arrange a delivery appointment (typically a 4–6 hour window).
-
Curbside Only: Drivers cannot bring freight inside your home, garage, or up driveways. Please plan for help moving your order indoors.
-
Liftgate Access: Liftgate service is included on most residential deliveries. If the carrier determines your location is not suitable for a liftgate (e.g., steep driveways or gravel roads), delivery will occur at the nearest accessible point.
-
Signature Required: All freight deliveries require an adult signature at delivery. Please ensure someone is present during the appointment window. Deliveries cannot be left unattended.
-
Redelivery/Storage: Missed appointments, re-delivery, limited-access, or address change fees are the customer’s responsibility.
Need inside or jobsite delivery? Contact us before placing your order for a custom quote.
Residential vs. Commercial Delivery
Freight carriers charge different rates for residential and commercial addresses.
If a commercial address is provided, it must be open to the public during normal business hours and have a loading dock or forklift available.
Otherwise, carriers may reclassify it as residential and apply additional fees.
Rates & Quotes
Shipping rates are calculated in real time at checkout.
Large or complex orders may require manual freight quotes—if so, we’ll contact you before shipment for approval.
Any carrier surcharges (liftgate in remote areas, limited access, redelivery, storage, or reconsignment) are billed at cost.
Split Shipments
Orders may ship in multiple boxes or from different facilities for faster delivery. You’ll receive tracking details for each shipment.
Delivery Inspection & Damage Claims
Freight damage is rare, but inspection at delivery is essential.
At delivery (before signing):
-
Count all pallets/boxes and verify against the Bill of Lading (BOL).
-
Inspect exterior packaging for any visible damage or missing pieces.
-
Note all visible damage or shortages in writing on the delivery receipt (e.g., “1 box short,” “corner crushed”). Do not sign “subject to inspection.”
-
Take photos of the pallet and any visible damage.
-
If severe damage is evident, you may refuse only the affected piece(s) while accepting the rest. Note details clearly on the delivery receipt.
After delivery:
-
Visible damage or shortage: Report within 24 hours with photos and your order number.
-
Concealed damage (inside cartons): Report within 48 hours with photos. Retain all packaging for inspection.
Claims not notated or reported within these timeframes may limit our ability to assist. Once documentation is received, we’ll work promptly to repair, replace, or resolve the issue.
Do not refuse delivery unless the shipment is visibly damaged beyond repair. Refused shipments for reasons other than documented damage will be treated as returns and may incur return freight costs and a 25% restocking fee.
Address Changes & Cancellations
Address changes made after dispatch are considered reconsignments by carriers and may incur additional fees.
Orders already in transit cannot be canceled.
Refused or undeliverable shipments not related to damage are subject to actual freight charges both ways and any applicable restocking fees per our Returns Policy.
Customer Responsibility for Returns
If a return is approved, customers are responsible for shipping the product back in its original packaging.
If an issue arises that is determined to be our fault or a manufacturer defect, please contact Info@cabprocabinetsupply.com before shipping anything back. We’ll review your situation and provide instructions or a prepaid return label if applicable.
All returns must be pre-approved and include a Return Authorization (RMA) number provided by our team.
Backorders & Availability
If an item is unavailable during processing, we’ll email you with options to:
-
Ship available items now and the rest later
-
Substitute comparable items (with your approval)
-
Cancel backordered items for a refund
Packaging, Sustainability & Disposal
Our cabinets and parts are carefully packaged and palletized to minimize transit damage. Please retain all packaging until you’ve confirmed your order arrived complete and undamaged.
Freight shipments arrive on wooden pallets and with protective materials. Pallet and packaging disposal are the customer’s responsibility.
Weather and Carrier Delays
While we make every effort to meet estimated delivery dates, CabPro Cabinet Supply is not responsible for delays caused by weather, natural disasters, carrier disruptions, or other events beyond our control. We’ll assist in tracking and resolving delays as quickly as possible.
Tracking Your Order
-
Parcel Orders: You’ll receive automatic email updates with tracking links.
-
Freight Orders: The carrier will contact you to schedule delivery and provide a tracking or PRO number.
You can also reach out via our Contact page with your order number for updates.
Questions?
We’re here to help. Reach out through our Contact page or email Info@cabprocabinetsupply.com with your order number. Our U.S.-based support team will gladly assist with freight quotes, delivery scheduling, or post-delivery needs.
